At Kitchen And Bathroom Equip Shop, we are dedicated to equipping your adventures with reliable, high-quality gear. From awning adapters and caravan heaters to essential bathroom equipment, we ensure every product meets your needs. We understand that getting your gear on time and in perfect condition is crucial, which is why we offer transparent shipping and a straightforward returns process.

Shipping Information

We ship globally, excluding Asia and a few remote regions. Please see below for our shipping methods and timelines:

  • Order Processing Time: 1-2 business days after payment confirmation.
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Cost: $12.95
    • Delivery Time: 10-15 business days after dispatch
  • Free Shipping:
    • Available on orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch

Please note that delivery times may vary depending on your location and customs processing.

Returns & Exchanges Policy

We stand behind the quality of our products. If you are not satisfied with your purchase, we offer a hassle-free return or exchange process within 15 days of receiving your item.

Step-by-Step Return Process

  1. Contact Us for Authorization:
    • Email our customer service team at [email protected] within 15 days of receiving your order.
    • Include your order number and reason for return or exchange.
    • We will provide a Return Authorization (RA) number and instructions. Returns without an RA number cannot be accepted.
  2. Pack and Ship the Item:
    • Securely pack the item in its original packaging, including all accessories and documentation.
    • Enclose a copy of your order confirmation.
    • Write the RA number clearly on the outside of the box.
    • Ship the package to:
      Kitchen And Bathroom Equip Shop
      Returns Department (RA: [Your RA Number])
      2677 Green Gate Lane
      Baltimore, US 21201
    • Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped). We recommend using a tracked and insured shipping service.
  3. Processing Your Return:
    • Once received and inspected, we will process your return within 3-5 business days.
    • For exchanges: Your replacement will be shipped as soon as the return is approved, subject to stock availability.
    • For refunds: Your refund will be processed to the original payment method.

Refund Timeline & Methods

Refunds are processed immediately upon approval of your return. However, please allow time for your financial institution to complete the transaction:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days.
  • PayPal: 3-5 business days.

You will receive a confirmation email once the refund has been issued.

Important Note: Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged if they have been used or opened:

  • Air Conditioners
  • Blown Air Heaters
  • Camping Stoves
  • Bathroom Equipment

All returned items must be unused, in their original packaging, and in resalable condition.

Need Help?

If you have any questions about our shipping or returns policy, feel free to reach out to us at [email protected]. We’re here to help you gear up for your next adventure with confidence!

Thank you for trusting Kitchen And Bathroom Equip Shop.